Omnichannel Retail

Deliver seamless online and offline shopping experiences with omnicommerce solutions.

Asia markets demand a fully integrated approach to eCommerce. Our solutions help retailers transform brick-and-mortar stores into efficient logistics hubs, boosting delivery times and increasing retail circulation.

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Asia markets demand a fully integrated approach to eCommerce. Our solutions help retailers transform brick-and-mortar stores into efficient logistics hubs, boosting delivery times and increasing retail circulation.

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Analyzing User Touchpoints to Build Your O2O Retail Model

By sorting out service scenarios, analyzing user touchpoints and information architecture in different service processes, we’ll help you identify and implement the retail model that best suits your brand.
O2O (Online-to-Offline)
Retailing model where customers book or buy goods/services online and consume or receive them offline.
The use of technology and big data to offer an intelligent, automated, digital, and socialized shopping experience that blends online and offline commerce.
Business model that encompasses online and offline touch-points (including online shopping platform, social media, physical stores, telemarketing, etc.)
Providing a consistent and personalized shopping experience across all channels, including in store, mobile, and online.

Omni-channel Integration on Multiple Devices

Our omnichannel eCommerce solutions unify multiple sales channels such as eCommerce platforms, retail stores, and social media — while optimizing for desktop, tablets, smarphones, and POS-enabled devices.

Distribution Platform - Multi-Vendor Marketplaces

Connect your dealers to the service system for seamless distribution, offline delivery and fulfillment, with real-time product availability thanks to Stock Intelligent+.

Enhance end-to-end supply chain visibility and content strategies through data integration that facilitates smart inventory management and user insight analysis.

Connect your dealers to the service system for seamless distribution, offline delivery and fulfillment, with real-time product availability thanks to Stock Intelligent+.

Enhance end-to-end supply chain visibility and content strategies through data integration that facilitates smart inventory management and user insight analysis.

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Hybrid Logistics for Citywide Delivery

Maximize your eCommerce efficiency with the integrated order management system, enabling customers to track their orders in real-time and choose from citywide or pre-agreed delivery options.

With our customized logistics solution, you can meet the growing demands of O2O Commerce retail and offer a superior customer experience.

Driving Customer Retention and Brand Viscosity With an Omnichannel CRM

Our Omnichannel integration solutions will help you build a brand loyalty program that encourages customer retention through Gamification strategies like member communities, promotions and other incentives.

O2O and POS Hardware Support

Our IoT solutions enable devices to connect and communicate via big data processing on the Cloud. The integration of appropriate hardware and software solutions with machine-to-machine (M2M) communication guarantees a fully connected network of devices to enhance your customer's experience.

Our IoT solutions enable devices to connect and communicate via big data processing on the Cloud. The integration of appropriate hardware and software solutions with machine-to-machine (M2M) communication guarantees a fully connected network of devices to enhance your customer's experience.

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Our Certifications

Adobe Commerce (Magento) Business Practitioner Expert

Magento Commerce Business Practitioner

Adobe Commerce (Magento) Front-end Developer Expert

Magento Commerce Front-End Developer

Adobe Commerce (Magento) Developer Expert

Magento Commerce Developer

Adobe Commerce (Magento) Developer Professional

Magento Commerce Developer

Our Services

Through our digital transformation workshops, we collect and analyze your needs carry out digital and Commerce audits, and offer consultations on the best platform solution for your business. By compiling your ideal Commerce roadmap together we will be creating the best user experience for your future customers.
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Through our digital transformation workshops, we collect and analyze your needs carry out digital and Commerce audits, and offer consultations on the best platform solution for your business. By compiling your ideal Commerce roadmap together we will be creating the best user experience for your future customers.
Read more
Through our digital transformation workshops, we collect and analyze your needs carry out digital and Commerce audits, and offer consultations on the best platform solution for your business. By compiling your ideal Commerce roadmap together we will be creating the best user experience for your future customers.
Read more
Consultation and Strategy
B2B User Experience Design
B2B eCommerce Development

Our Work

Feidekai (Fitline)

B2B Development Hosting Strategy
Custom “New Retail” B2B2C eCommerce platform using Adobe Commerce
In order to take their successful franchise model into the Chinese market, Feidekai needed a custom store management and procurement solution for its dealer network, as well as a marketplace for end users, all while bridging online and offline retail operations.
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MT365

B2C Development
Fast-loading Progressive Web App for Cross-border using Magento 2 & ReactJS
By developing a fast-loading and responsive PWA with dynamic content based on membership tiers, TMO helped MT365 offer customers across multiple Asian countries a multi-language, app-like web experience and set the foundation for easy international scaling.
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Kiehl's

B2C Business Analysis Development UI/UX Design
Loyalty Program redesign & CRM Consulting for top skincare brand in China
Taking insights from years of experience in the Health & Beauty industry and the Chinese market, TMO helped the American skincare firm Kiehl’s revamp its Member Rewards System through market research comprising both on-site store visits and overseas case study analysis.

Nespresso

B2C Development UI/UX Design
WeChat Mini-program Development for an enhanced New Retail experience
By developing a QR-activated mini-program for WeChat that provides operating instructions and an interactive 3D model of its coffee machines, TMO helped Nespresso activate and increase conversion of offline customers in the hotel industry

Let’s Get Started

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